O2 Accountants. "I would be heavily depressed without ValidSign."

o2 accountants case study

We always say: Customers pay us to think, not to do. ValidSign helps with that. All that “do” work: print, make sure the associate is there, sign, then copy and save again, in a letter stop. That doesn’t really make any sense if it can be easier. The digital signature of ValidSign is the solution for this, ” says Teun den Ouden, Partner O2 Accountants

O2 Accountants

O2 Accountants is an accountancy company with four different branches in the Netherlands, founded in 2002. Since its inception, the organisation has grown hard and currently 700 customers are served. O2 Accountants is distinguished by the advisory work; 40% of the work is devoted to the right advice tailored to the customer. The motto is: “Customers pay us to think, not to do”. The digital signature solution from ValidSign fits perfectly.

Process acceleration and insight

Since the beginning of 2017, O2 accountants uses the digital signature of ValidSign. The reason for this was that it generally took a long time before documents were signed returned. Sometimes they did not even get signed return. The turnaround time was very long or even infinite. In addition, there was no insight into the number of documents that were signed out to customers. “We wanted to speed up the signing process, but also to gain more insight into the number of documents being sent out,” says Teun den Ouden, Partner at O2 accountants. Previously, everything was by post and the Secretariat had to prepare and send everything manually, often in duplicate. There were many things to see here. Margot van der Sluis, secretarial employee at O2 Accountants, had to deal with this daily and says: “Since the use of ValidSign, our time savings have risen by 70%. Purely by the reduced number of acts. We do not need to print or scan documents anymore. I would be heavily depri if this was reversed again. ” How did O2 accountants come to ValidSign? Primarily by the reference of Accounts Office Accon AVM. Teun says: “Accon AVM was in a trial period with ValidSign and was very enthusiastic.” In no time, O2 accountants could already work with ValidSign. “We got a demo of the consultant and after the extradition we went to work the same day.”

Click & Ready

All outbound documents within O2 Accountants are therefore no longer by post, but digitally sent via ValidSign for signature. Annual accounts, command letters, normal letters, you name it. These are at least 4,000 documents per year. These are digitally drawn up and sent by the secretariat of O2 accountants. “The accountants themselves have no more to look at. They only need to open the mail with the sign request and click to sign, “explains Teun. ValidSign offers a digital platform with a dashboard on which all transactions can be seen. “The dashboard of ValidSign gives a nice overview of the number of documents sent and (not yet) signed. The turnaround time is shorter and we have insight into the entire sign process. ” In addition, it also makes it easier for customers to sign documents quickly. “You notice that the threshold for the customer is lower and the feedback is higher. We no longer have to whine at the customer to sign because it goes easier. “

Business growth

O2 Accountants has grown strongly in recent years, each year by about 15%. “We have grown really, but the secretariat has stayed the same.” The digital signature can significantly increase the amount of work done in less time. The solution of ValidSign, according to Teun, also costs little. In his view, these costs are also recovered. “I never really calculated it, but I think we have earned ValidSign within three months.” ValidSign contributes to the business goals within O2 accountants, including through process acceleration and an insightful signing process. The professionalism of the accountancy office is also important. “ValidSign has a good look-and-feel and it’s professional. That is what we want to radiate to customers, says Teun. “ValidSign is a kind of marketing for us. The tool just looks good. ”

Fully compliant

ValidSign complies with its solution to European laws and regulations. This is very important for accountants. “Accountants often think in risk and find new things even more scary.” But the digital signature is legally correct better than the wet signature. It is easy to prove that the digital signature is legally valid, “concludes Teun. For O2 Accountants The solution of ValidSign was also the ideal outcome to be compliant to the AVG. To meet the AVG, processing contractors were digitally sent with ValidSign. “We were able to send the processing contract with ValidSign very easily via a bulk upload at once to all our customers. In addition, we could easily send all our customers a reminder. I think we have already signed 80% of all the processed processing agreements. In this way we were very quickly compliant to something considered by many to be tedious and irritating. ”  

More ValidSign

Digital signing is not a way to think for the future and will probably be even more automated if it is to Teun: “With us, the secretariat has a dual function. We are not only happy that they do the act, but everything that goes out of the door is also read by the employees without knowing the content. Will that disappear in the future? I don’t know. There is relatively much work in that check. If this can eventually be automated, digitally offering documents for signing may also be automated. The sending by the secretariat will then be skipped. I don’t like it for impossible. ” It is clear that ValidSign in O2 accountants will still be used in the future. Digital Ondertekenem is fully integrated into the business process and offers O2 accountants many advantages. “I wish I had started ValidSign ten years earlier!”, laughs Teun. [/et_pb_text] [/et_pb_column] [/et_pb_row] [/et_pb_section]

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