Support

Support that suits your organization. That's the essence.
ValidSign offers the most flexible and secure solution in the market to meet your expectations for the digital legally valid signature. All features of the platform are included the price. No tricky integrations, but quick Plug & Play in your organization. Which Package do you choose? We are happy to advise you!

Support plans

ValidSign’s support options

Standard Support Premier Support Enterprise Support
< 5k monthly
ValidSign support center incl. knowledge banks and FAQ
ValidSign developer center
Online tickets intake
Target response times:

Ø Low priority

Ø Normal priority

Ø High priority

Ø Very high priority

 

< 4 p.m.

< 8 a.m.

< 4 a.m.

< 2 hours

 

< 12 o’clock

< 6 a.m.

< 3 a.m.

< 1 hour

 

< 8 a.m.

< 4 a.m.

< 2 hours

< 1 hour

Use API key
ValidSign integration support
Designated service manager
24/7 support in urgent incidents
ValidSign integrations (Word, Afas, SharePoint, Nintex, etc.)
SAML / OAuth
Use your own DKIM settings
ValidSign annual administrators/shippers training web
ValidSign annual administrators/shippers training on-site

* Support is calculated on the ValidSign list price.

Share This